Privacy Policy
PRIVACY POLICY
Effective Date: May 2026
1. Who We Are and Scope of this Policy
This Privacy Policy describes how Conlux Rides LLC, a company registered in the state of Florida, United States ("Conlux", "we", "us", "our"), collects, uses, shares, and protects personal information of users of its mobile application and related services (the "Platform").
Conlux operates under the trade name "Conlux" and provides a technology platform that allows users to connect with independent drivers to request and manage scheduled transportation services.
Conlux acts solely as a technology intermediary and does not provide transportation services or operate as a transportation company. Transportation services are provided directly by independent drivers.
This Policy applies to all users of the Platform, including:
• Customers who request transportation services
• Drivers who use the Platform to offer their services
By registering, accessing, or using the Platform, you acknowledge that you have read and understood this Privacy Policy and agree to the practices described herein.
1.1 Location and Jurisdiction
Conlux Rides LLC is established in the state of Florida, United States.
By using the Platform, you acknowledge and agree that your personal information may be processed, stored, and transferred within the United States and in other jurisdictions where our service providers operate.
1.2 Minimum Age
The Platform is intended exclusively for individuals aged 18 or older.
We do not knowingly collect personal information from minors. If you are under 18 years old, you must not use the Platform.
1.3 Contact
For any questions or requests:
info@conluxrides.com
2. Information We Collect
2.1 Information provided directly by the user
For all users:
• Full name
• Phone number
• Email address
• Date of birth
For drivers:
• Driver's license
• Insurance information
• Vehicle information
• Verification documents
2.2 Booking information
• Pickup address
• Destination address
• Geographic coordinates
• Date and time
• Service type
• Notes (including flight or cruise data if provided)
2.3 Location information
The Platform may request access to your device's location for:
• Setting pickup location
• Improving address accuracy
• Calculating estimated arrival times (ETA)
• Supporting navigation and service planning
Location is accessed only when necessary and generally while the app is in use.
Conlux does not perform continuous tracking or store real-time location history. However, it may use occasional location readings on the device for operational purposes.
2.4 Technical data
• Device information
• IP address
• Operating system
• Push notification tokens
2.5 Communications and support
We may collect:
• Messages sent to support
• Support request details
2.6 Third-party services
We use services such as:
• Google Maps (addresses, routes, autocomplete)
• Supabase (infrastructure and storage)
• Stripe (driver membership payments only)
3. How We Use Information
We use information to:
• Provide and operate the Platform
• Manage bookings
• Verify drivers
• Improve performance
• Send notifications
• Provide support
• Ensure security and prevent fraud
• Comply with legal obligations
4. How We Share Information
4.1 Between users
Customer data shared with drivers:
• Name
• Phone number
• Pickup and destination
• Service details
Driver data shared with customers:
• Name
• Phone number
• Vehicle details
This is necessary for service coordination.
4.2 Service providers
We share data with:
• Stripe (membership only)
• Google (maps and location services)
• Supabase (backend services)
4.3 Internal access
Authorized personnel may access data for:
• Operations
• Support
• Security
4.4 Payments
Payments for transportation services occur outside the Platform.
Conlux does not process or handle these payments.
4.5 Legal requirements
We may disclose data if required by law.
4.6 Business transfers
Data may be transferred in case of:
• Merger
• Sale
• Reorganization
5. Security, Data Retention, and User Rights
5.1 Security
We apply reasonable safeguards but cannot guarantee absolute security.
5.2 Retention
We retain data as needed for:
• Service operation
• Legal compliance
• Fraud prevention
5.3 Account deletion
Users may request account deletion.
Deletion may be restricted if:
• Active bookings exist
• Legal obligations remain
After deletion:
• Account is removed
• Data may be deleted or anonymized
• Some records may remain for legal/security reasons
5.4 After deletion
• Booking data may be anonymized
• Logs may be retained
5.5 User rights
Users may:
• Access their data
• Request corrections
• Request deletion
Contact:
info@conluxrides.com
5.6 Limitations
Some requests may be limited by legal or technical requirements.
6. Changes to this Privacy Policy
We may update this Policy at any time.
Material changes may be notified via:
• App notifications
• Email
Continued use of the Platform implies acceptance of updates.
We recommend reviewing this Policy periodically.